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Privacy Policy

Last updated: 1 March 2026

This Privacy Policy explains how Spain Pest Guide ("we", "us", or "our"), operated via the website spainpestguide.com (the "Site"), collects, uses, stores, and protects your personal information. We are committed to safeguarding your privacy and complying with the EU General Data Protection Regulation (GDPR) and Spain's Ley Orgánica de Protección de Datos (LOPD-GDD).

1. Information We Collect

We collect information you voluntarily provide through our forms, including:

  • Email address (required) – to send you requested resources such as our prevention checklist
  • Phone number (optional) – so a local pest control professional can contact you
  • City / location (required) – to match you with region-specific guidance and local professionals
  • Property type (e.g. apartment, house, villa) – to personalise recommendations
  • Pest type (e.g. cockroaches, ants, rodents) – to tailor advice to your situation
  • Urgency level – to prioritise time-sensitive requests

We also automatically collect certain technical data through cookies and similar technologies (see Section 5 and our Cookie Policy).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Deliver resources – send you the free prevention checklist, emergency guide, or other materials you request
  • Connect you with professionals – share your contact details with a vetted, English-speaking, licensed pest control company in your area so they can contact you with a quote or consultation
  • Personalise content – show region-relevant advice, pricing, and seasonal information
  • Improve the Site – understand which pages are most useful, fix errors, and improve user experience
  • Communicate with you – send occasional pest prevention tips or seasonal alerts (you can unsubscribe at any time)

3. Sharing Your Information With Third Parties

We take your privacy seriously. We share your personal information only in the following limited circumstances:

a) Local Pest Control Professionals

When you submit a form on our Site, we may share your email, phone number, city, property type, and pest details with a trusted local pest control company in your region. This is solely so they can contact you regarding your pest control enquiry. We only work with licensed professionals who can communicate in English.

b) Email Service Providers

We use third-party email services to deliver resources and communications. Your email address is stored securely with our email service provider, which processes data in accordance with GDPR.

c) Analytics Providers

We may use privacy-focused analytics tools to understand how visitors use our Site. These tools may collect anonymised data such as pages visited, time on site, and general geographic region. No personally identifiable information is shared with analytics providers.

d) Affiliate Partners

Some links on our Site are affiliate links. When you click these links and make a purchase, the retailer may collect data according to their own privacy policy. We do not share your personal information with affiliate partners – only the click is tracked via a cookie set by the retailer.

We never sell your personal data to third parties for marketing purposes.

4. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on:

  • Consent – you actively submit your information through our forms, knowing it may be shared with a local pest control professional (as stated on each form). You may withdraw consent at any time.
  • Legitimate interest – we have a legitimate interest in improving our Site, delivering requested resources, and connecting homeowners with relevant services.

5. Cookies and Tracking

Our Site uses cookies – small text files stored on your device. For full details on which cookies we use and how to manage them, please see our Cookie Policy.

In summary, we use:

  • Essential cookies – required for the Site to function (e.g. remembering if you dismissed a banner)
  • Analytics cookies – help us understand how visitors use the Site (anonymised)
  • Affiliate cookies – set by third-party retailers when you click an affiliate link, used to track referrals

6. Your Rights Under GDPR

As a data subject under GDPR, you have the right to:

  • Access – request a copy of the personal data we hold about you
  • Rectification – request correction of inaccurate data
  • Erasure – request deletion of your personal data ("right to be forgotten")
  • Restrict processing – request that we limit how we use your data
  • Data portability – request your data in a machine-readable format
  • Object – object to processing based on legitimate interest
  • Withdraw consent – withdraw consent at any time without affecting prior processing

To exercise any of these rights, please contact us at the email address below. We will respond within 30 days.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Specifically:

  • Email addresses are retained until you unsubscribe or request deletion
  • Form submissions (phone, city, pest type) are retained for up to 24 months to facilitate pest control matching
  • Analytics data is anonymised and does not contain personally identifiable information

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission (HTTPS), secure storage with reputable service providers, and limited access to personal data.

9. International Data Transfers

Your data may be processed by service providers located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data.

10. Children's Privacy

Our Site is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete it.

11. Third-Party Links

Our Site contains links to external websites, including product retailers and pest control companies. We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your GDPR rights, or have concerns about how your data is being used, please contact us:

You also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos – AEPD) at www.aepd.es.